Travel Conditions for All Programs of the Tour Operator Albrecht Golf Verlag GmbH

As of March 2024

Dear traveller, in addition to the statutory provisions of the German Civil Code, the following travel conditions are agreed upon between you as the traveller and us as the tour operator. The text below is the complete version of the travel conditions. For your own safety, it is recommended that you take out cancellation insurance as well as insurance to cover repatriation costs in case of accident or illness. Albrecht Golf Verlag GmbH will be happy to inform you about this. It is noted that the trip booked with us does not constitute a package tour within the meaning of § 651 ff. BGB (German Civil Code).

1. Conclusion of the Travel Contract

With your travel registration, you offer us the conclusion of a travel contract bindingly for you. Registration can only be made in writing (fax or mail). It is made by the registrant also for all participants listed in the registration, for whose contractual obligations the registrant stands as for his own obligations, provided that he has undertaken a corresponding separate obligation by explicit and separate declaration. The contract is concluded with our acceptance when we have sent the written travel confirmation/invoice to the registrant or the booking office chosen by the registrant (travel agent). If the content of the travel confirmation differs from the content of the registration, a new offer is present, to which we are bound for 10 days from receipt of the confirmation. The contract is concluded on the basis of this new offer if you accept the offer by explicit or conclusive declaration within this period. Upon conclusion of the contract or immediately thereafter, we will hand over or send you the complete travel confirmation directly or through your travel agency.

2. Payment

2.1. Upon conclusion of the contract, an unsolicited deposit of 20% of the travel price per traveller is to be made. The remaining amount is due 30 days before the start of the trip, when it is certain that your trip will be carried out as booked and especially can no longer be cancelled for the reasons mentioned in clauses 7 and 8, against the handing over of the complete travel documents. To secure customer funds, Albrecht Golf Verlag GmbH has taken out insolvency insurance with Trafelsafe GmbH. The insurance certificate will be sent to you along with the travel confirmation. Payments on the travel price before the trip may only be made against the handing over of the insurance certificate in accordance with § 651 r paragraph 4 BGB.

2.2. If the due travel price is not paid in full by the contracted start date of the trip, this entitles us to withdraw from the contract after a reminder. Albrecht Golf Verlag GmbH can then demand cancellation fees corresponding to clause 5.3 as compensation unless there is already a significant travel defect at this point in time. If you are not in possession of the travel documents at least 7 days before the start of the trip, please contact your travel agency or us immediately.

2.3. Compensation for travel cancellations, processing, and rebooking costs, as well as insurance premiums, are due immediately upon invoicing.

3. Services

3.1. The scope of contractual services is bindingly defined by the travel description as well as the references made in the travel confirmation. Side agreements that change the extent of the contractual services require explicit confirmation by the organizer. The travel price does not include: statutory or governmentally determined fees (visa fees, etc.) as well as merely mediated third-party services (such as excursions, sports events, etc.). These costs are subject to change at short notice. Before concluding the contract, we can change the catalogue information at any time, about which the traveller will, of course, be informed before booking. We and the traveller can agree on services differing from the travel description.

3.2. Insofar as a specific trip is offered outside of the catalogue as a special offer, booked directly by the traveller or through the travel agency commissioned by them with reference to the special offer, and confirmed accordingly by us, only the description in the special offer applies, even if the respective trip or individual travel services are also contained in the regular travel catalogue to a greater extent.

3.3. A fee of 15, - EURO per person will be charged for the processing of individual trips, parts of trips, or special inquiries.

4. Changes to Services and Prices

4.1. Changes or deviations of individual travel services from the agreed content of the travel contract are permitted if they were not brought about by us in breach of good faith and if they are not significant and do not impair the overall design of the booked trip.

4.2. We must explain an admissible change in a significant travel service to the traveller immediately after becoming aware of the reason for the change.

4.3. We reserve the right to increase the travel price agreed in the travel contract if the exchange rates applicable to the relevant trip change after the publication of the catalogue or if the trip desired by the traveller and advertised in the catalogue is only available through the purchase of additional contingents after the publication of the catalogue. An increase based on the preceding paragraphs is only possible if more than four months lie between the conclusion of the travel contract and the scheduled travel date and the circumstances leading to the increase did not exist before the conclusion of the contract and were unforeseeable for the tour operator. Price increases that occur later than 21 days before the planned start of the trip are invalid. In the event of price increases of more than 5%, the traveller has the right to withdraw from the travel contract without fees.

4.4. In the event of a significant change in an essential travel service or a price adjustment according to clause 4.3, the traveller can withdraw from the contract or, instead, demand participation in a trip of at least equal value if we are able to offer such a trip from our range without additional charge for the traveller. The traveller must assert this right immediately after our declaration to us.

5. Cancellation by the Customer, Rebooking

5.1. You can cancel your trip at any time before departure. The receipt of the cancellation declaration by us is decisive. For your own interest, this should be done in writing. Any travel documents already delivered must be included.

5.2. Up to the start of the trip, you can request that a third party enter into the rights and obligations of the travel contract in your place. We may object to the entry of the third party if they do not meet the special travel requirements or if their participation is opposed by legal regulations or official orders. If a third party enters into the contract, they and the booking individual are jointly and severally liable to us for the travel price and the additional costs incurred by the entry of the third party. For this, we can charge a handling fee of 25,- EURO per person. If you withdraw from the travel contract or do not start the trip and no third party has entered into this contract, we can claim compensation for the travel arrangements made and our expenses. In calculating the compensation, normally saved expenses and any other uses of the travel service are taken into account. The compensation claim can be standardized. The date is determined by the receipt of your written cancellation declaration at our premises. If you believe that in your case a lower or even no damage has occurred due to savings or alternative use of the travel services, you are free to provide the corresponding proof. However, if you do not provide the evidence, you are obliged to pay the amount calculated based on the following standardized rates.

5.3. The standardized cancellation fees are generally for each registered participant: For air travel or bookings with individual arrival unless described differently in the offer:

  • No fees until the 35th day before the start of the trip
  • From the 34th day before the start of the trip 40% of the travel price
  • From the 22nd day before the start of the trip 50% of the travel price
  • From the 15th day before the start of the trip 75% of the travel price
  • From the 5th day before the start of the trip 90% of the travel price
  • From the 3rd day before the start of the trip 100% of the travel price

We reserve the right to demand higher, specific compensation instead of the aforementioned rates, provided that we prove that we incurred significantly higher expenses than the applicable rate. In this case, we are obliged to specify and prove the demanded compensation, taking into account the saved expenses and any other use of the travel services. Please note the different regulations for group trips (clause 8.).

5.4. A handling fee of 25,- EURO per traveller will be charged for processing rebookings. If you want to change the travel date, type of travel, destination, or accommodation within 30 days before the start of the trip, you can only do so by canceling the booked trip for a fee and registering a new trip.

6. Services Not Utilized

If the traveller does not utilize certain travel services due to premature return or for other significant reasons, we will attempt to obtain a refund of the saved expenses from the service providers. This obligation does not apply if the services are utterly insubstantial or if a refund is opposed by legal or official regulations. We are entitled to retain 20% of the refunded amount as compensation for additional efforts and costs.#

7. Cancellation and Termination by Albrecht Golf Verlag GmbH

7.1. We may withdraw from the travel contract before the start of the trip or terminate the travel contract after the start of the trip in the following cases:
without observing a period if the traveller disrupts the execution of the trip despite a warning from us persistently or if he behaves in breach of contract to such an extent that immediate termination of the contract is justified. If we terminate, we retain the right to the travel price but must credit the value of saved expenses as well as the benefits we gain from alternative use of the services not utilized, including the amounts credited to us by the service providers. The disturber bears the costs of repatriation themselves. In addition, claims for damages remain unaffected.

7.2. Should the impossibility of carrying out the trip become apparent earlier, we will inform you.

7.3. If we terminate the travel contract according to clause 8., you are entitled to demand participation in another trip of at least equal value if we are able to offer such a trip from our range at no additional cost for the traveller. You must assert this right immediately after the declaration of withdrawal by Albrecht Golf Verlag GmbH to us; if you waive your right to participate in a comparable trip, you will be refunded the paid travel price immediately.

8. Group Tours (Cancellation Rights, Cancellation Conditions)

8.1. We can withdraw from the package group tour contract due to not reaching the minimum number of participants only if:
a) In the respective pre-contractual information, the minimum number of participants was quantified, and the date by which the declaration must have been received by the customer at the latest before the contractually agreed start of the trip was indicated, and
b) In the travel confirmation, the minimum number of participants and the latest cancellation deadline were specified.

8.2. If the minimum number of participants specified in a group tour announcement is not reached, we can:
a) Withdraw from the group tour contract 20 days before the start of the trip for trips lasting more than six days,
b) Seven days before the start of the trip for trips lasting at least two and no more than six days,
c) 48 hours before the start of the trip for trips lasting less than two days.

8.3. A withdrawal must be declared to the customer no later than the date indicated in the pre-contractual information and the travel confirmation. Should it be apparent at an earlier point that the minimum number of participants cannot be reached, the tour operator must make use of its right to withdraw immediately.

8.4. If the group trip is not carried out for this reason, the tour operator must immediately, but in any case within 14 days after the receipt of the declaration of withdrawal, refund customer payments on the travel price.

8.5. You can withdraw from the group trip at any time before the start of the trip (see clause 5.1.).
8.5.1. For a customer's withdrawal before the date by which the declaration according to clause 8.2. must have been received by the customer at the latest before the contractually agreed start of the trip, the general cancellation conditions according to clause 5 apply.
8.5.2. For a customer's withdrawal after the date by which the declaration according to clause 8.2. must have been received, the full travel price is payable as a standardized cancellation fee. For group trips, it should be taken into account that the discounts or benefits depend on the number of group tour participants and bookings occur after the time mentioned in clause 8.2. or after our confirmation of the group trip.
8.5.3. If you believe that in your case a lower or even no damage has occurred due to savings or alternative use of the travel services, you are free to provide the corresponding proof. If, however, you do not provide the evidence, you are obliged to pay the amount calculated based on the following standardized rates.

9. Termination of the Contract Due to Extraordinary Circumstances

9.1. If the trip is significantly impeded, endangered, or impaired due to force majeure not foreseeable at the time of contract conclusion (e.g., war, natural disasters), both you and we can terminate the contract. If the contract is terminated, we can demand reasonable compensation for the travel services already provided or yet to be provided to end the trip. In the case of termination by Albrecht Golf Verlag GmbH, you also have the rights listed in clause 7.3.

9.2. If the circumstances entitling to termination occur after the start of the trip, the contract can also be terminated by both parties. We will then immediately take the necessary measures due to the termination of the contract, in particular, if a repatriation was planned, you will be repatriated. The additional costs for the repatriation are to be borne by you and us equally. Otherwise, the additional costs fall to the traveller.

10. Liability

10.1. We, as the tour operator, are liable for:
10.1.1. Diligent travel preparation;
10.1.2. Careful selection and monitoring of service providers;
10.1.3. The accuracy of the description of all travel services stated in the catalogue, provided the tour operator has not declared a change to the catalogue information according to clause 3 before contract conclusion;
10.1.4. The proper provision of the contractually agreed travel services;
10.1.5. The fault of individuals entrusted with providing services.

11. Warranty

11.1. If a travel service is not provided or not provided according to contract, you can demand remedy. We may also remedy by providing an equal or higher value replacement service. We can refuse the remedy if it requires disproportionate effort.

11.2. For the duration of a non-contractual provision of the trip, you can demand a corresponding reduction of the travel price (reduction). The reduction does not occur if the traveller is at fault for not reporting the defect.

11.3. If a trip is significantly affected by a defect and we do not provide a remedy within a reasonable deadline set by you, you can terminate the travel contract under legal regulations (preferably in writing). The same applies if the trip cannot be reasonably expected from the traveller due to a defect for an important reason that is recognizable to us. Setting a deadline for the remedy is only unnecessary if relief is impossible or is refused by the tour operator, or if the immediate termination of the contract is justified by a special interest of the traveller. If the contract is terminated thereafter, you retain the right to repatriation and owe us the part of the travel price attributable to the services used, provided these services were not completely worthless to you.

11.4. Regardless of the reduction or termination, the traveller can claim damages due to non-performance unless the defect in the trip is based on a circumstance we are not responsible for.

12. Limitation of Liability

12.1. Our liability arising from the travel contract is limited to three times the travel price in total, provided that a traveler's damage, which is not bodily injury, was caused neither intentionally nor through gross negligence, or insofar as we are responsible for damage incurred by the traveler solely due to the fault of a service provider.

12.2. A claim for damages against us is limited or excluded to the extent that based on international agreements or legal provisions based on such, a claim for damages against the service provider can only be made under certain conditions or restrictions or is excluded under certain conditions.

12.3. Tort liability: The liability limitation for property damage is 4,100 EURO per traveler and trip. If the three times the travel price exceeds this amount, the liability is limited to the amount of three times the travel price.

12.4. We generally do not assume liability for external services that are not part of the booked trip (e.g., excursions, sports activities, etc.). Such additional services are offered, for example, by the local agency or the hotel independently. Even if offered by a travel guide working for us, it is an external service, for which only our local service providers are liable. If such external services are mediated, our liability for mediation errors is excluded, unless there is intent or gross negligence. Our liability is limited to the services mentioned in the travel confirmation.

13. Duty to Cooperate

13.1. In the event of service disruptions, you are obligated, within the scope of legal provisions, to cooperate in avoiding or minimizing any damages.

13.2. If you have complaints for which we can be held responsible, please contact our local representation immediately. They will make efforts to provide remedy without delay. If you do not report identified defects to the local representation or to us, you will later have no claim to reduction or damages. Claims cannot be acknowledged by the local representation. If we have not deployed a local travel guide and such is not owed according to the contractual agreement, you are obligated to notify us directly without delay about the complaints and request remedy. Contact with us can be made using the address specified in clause 14.1.

13.3. If your complaints cannot be sufficiently remedied by the representation either, you should draft a record of complaint together with our representation.

14. Exclusion of Claims and Statute of Limitations

14.1. All contractual and tortious claims due to the non-contractual provision of the trip should be asserted by the traveler immediately after the contractually envisaged end of the trip against us. Reporting defects can only be done to the local travel guide or to Albrecht Golf Verlag GmbH at the following address: Albrecht Golf Verlag GmbH, Klenzestr. 23, 80469 Munich, Telephone +49 (089) 85 85 30, Fax +49 (089) 85 85 3-197. A written notification is strongly recommended. The limitation period for travel defects is two years. The period of limitation begins on the day the trip should have ended according to the contract. If the traveler has asserted claims for defects, the statute of limitation is suspended until the day the organizer refuses to continue negotiations or denies the claims in writing. Claims for damages due to personal injury or death become statute-barred 3 years after the contractually intended end of the trip.

14.2. The travel agency acts as an intermediary in concluding the travel contract. It is not authorized to accept the registration of warranty and damage claims from customers after the trip ends.

14.3. Prohibition of Assignment. The customer’s assignment of claims arising from the travel contract, for any legal reason, to third parties, even to spouses, is excluded. Also, legal assertion of these claims by third parties in their own name is not permissible.

15. Passport, Visa, Health Regulations

15.1. We are responsible for informing nationals of the state in which the trip is offered about passport, visa, and health regulations and any changes thereof before departure. For nationals of other countries, the responsible consulate provides information.

15.2. We are not liable for the timely issuance and receipt of necessary visas by the diplomatic representation if you have commissioned us to obtain them unless we are responsible for the delay.

15.3. You are responsible for complying with all regulations important for executing the trip. All disadvantages, especially the payment of withdrawal costs, arising from non-compliance with these regulations are at your expense unless they are due to our culpable incorrect or non-provision of information.

15.4. Please ensure that your passport or identity card has sufficient validity for the booked trip.

15.5. It is advised that travelers should inform themselves about infection and vaccination protection as well as other prophylactic measures in a timely manner; if necessary, medical advice should be sought. Referral is made to general information, especially from health offices, travel medicine-experienced doctors, tropical medicine specialists, travel medicine information services, or the Federal Centre for Health Education.

16. Jurisdiction and Validity

16.1. German law is agreed upon, and the jurisdiction of German courts.

16.2. The traveler may sue the organizer only at its seat. For lawsuits by the tour operator against the traveler, the traveler's place of residence is decisive unless the lawsuit is against full merchants or people who have moved their residence or usual place of stay abroad after the conclusion of the contract or whose residence or usual place of stay is not known at the time of filing the lawsuit. In these cases, the seat of the tour operator is decisive.

16.3. All information in the brochure/travel description is accurate as of the time of printing. Changes to this information until the conclusion of the contract remain reserved. The ineffectiveness of individual provisions of the travel contract does not result in the ineffectiveness of the entire travel contract. The same applies to the present travel conditions.

16.4. Tour Operator:
Albrecht Golf Verlag GmbH, Klenzestr. 23, 80469 Munich

Individual Consultancy / Booking

Mon-Fri: 9:00 - 17:00

+49 (89) 85853-300

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