FAQ - Questions and Answers

On this page we have compiled answers to questions that are frequently asked on various topics.

Booking

How do I book my trip online?

After you have received an offer, which you like, please click on the orange button "Book now". Then fill out the short questionnaire (regarding information about travellers and tee times) and send the form. After receiving your booking, we will verify the availability of the hotel. Once your stay is confirmed by the hotel (usually within one working day), you will receive our confirmation email together with an invoice for the amount due. The invoice can be paid online by credit card or by standard bank transfer. In case the hotel is not available for the requested booking period, your booking will be cancelled without any charge, and you will be informed immediately.

From when is the trip bindingly booked for me?

After you have received an invoice from us. Together with the invoice we will also send you our general terms and conditions.

Will I receive a booking confirmation?

Once the reservation of the room is confirmed by the hotel, you will receive a booking confirmation from us. We also will confrim the tee times.

Can I book a trip for someone else?

Yes, simply enter all participants in the registration form. We need name, email address, home club and handicap from each participant. Please also inform us whether you prefer one invoice or all participants should receive their own invoice.

How can I change my booking?

Requests for changes must always be submitted in writing. Subject to availability, both, room and tee times, can be rebooked. This must be reconfirmed by the respective service provider.

Can I also book by phone?

We are more than happy to advise you by phone. However, the booking must be made in writing through the booking form.

Payment

How can I pay for my trip?

The invoice can be paid online by credit card or by bank transfer. In the our email with your invoice you will find the link to the online payment system as well as the invoice in PDF format with our bank details.

By when do I have to pay for my trip and how much is the deposit?

The deposit is 20 percent and is due immediately. The balance is due four weeks prior departure.

What are your bank details?

Albrecht Golf Verlag GmbH
Raiffeisenbank Munich South
IBAN: DE98701694660100436828
BIC: GENODEF1M03

Can I also pay for my trip with a credit card?

Yes, just use the link in your invoice.

How can I redeem my discount code?

You can enter the discount code from the Albrecht Golf Guide in the booking form. Alternatively, please send us your discount code by email to travel@albrecht.de, after the booking has been confirmed.

Cancellation & Rebooking

Can I cancel or rebook my trip?

Yes, you can cancel at any time. Up to 35 days before departure of your trip cancellation is free of charge for you, unless there are other cancellation conditions listed on your offer and invoice. We have a few hotels that do not offer free cancellation when using an early bird discount. However, more over 90 percent of our partner hotels allow free cancellation up to 35 days before arrival. After that, staggered cancellation fees apply.

What can I do if I made a wrong booking?

As long as you have not received an invoice from us, please inform us by email about changes or cancellation. We will immediately submit the changes/cancellation to the hotel.

Travel Documents

Which travel documents will I receive?

After full payment of your trip you will receive a detailed voucher for hotel and golf clubs via email.

When and how will I receive my travel documents?

After full payment of your trip you will receive a detailed voucher for hotel and golf clubs via email.

Travel Insurance

Can I book a travel insurance with you?

Yes, in our email with your invoice you will find a link that leads directly to the insurance company. There you can purchase different travel insurances.

Is there travel insurance including COVID-19 protection?

Yes, some insurance companies offer a so-called COVID-19 protection letter as an additional service. Please check with your travel insurance company.

 

If you can't find an answer, please feel free to contact us.
We will be happy to help you.

Lun-Ven: 9:00 - 17:00

+49 (89) 85853-300

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